Refund and Returns Policy can be provided to the customer if it satisfies the criteria of our Selfcarephara website. We recommend that you review our policy for more about our refund and return policies.

We’ve always strived to provide our products on time and to maintain great relations with our clients. Still, there are times when we are not able to provide the product on time, and the situation is not in our hands, but we take responsibility for both the good times and bad times.

How to Confirm the Order?

Firstly, an email will be sent to you with all the details about the medication, its specifications, and pricing. Once you confirm all of this and make the payment, then we can start working on your order.

Once you have made the payment, another email confirming that all the things are good enough, the amount you paid for the medicine, and the expected date of delivery of the products.

How to Cancel an Order?

The customer has the right to cancel their order anytime but before shipping of the order takes place. You can read our cancellation policy so that you get to know it.

We try to satisfy all our customers, but sometimes, due to some conditions, we may not be able to provide the order and need to cancel it; even due to customers’ requests, we can cancel the order. If you get acquainted with the policy, you will find it easy and smooth.

Canceling The Order:

In order to cancel the order, you need to either do it online through a mobile application or by contacting our customer care. But when you are asking for cancellation of the order, you must provide a valuable reason that fits our cancellation policy.

Suppose the reason provided by you is fair enough and meets our cancellation policy. In that case, we will give you a cancellation invoice as a confirmation of the cancellation of your order.

Tracking Your Order

When the payment is completed, you will receive an email with the information about your order. The order should be received within 24-48 hours of the time of payment.

In the email sent to you, we will send you all the details, like the invoice number and expected date of delivery. You need to take care that the shipping address is not changed because if you change the shipping address after the order has been placed, then the order will be Refund and Returns Policy to us undelivered.

Exchange and Refund Policy:

The customer has the right to ask for a refund within seven days after the order has been delivered. Once you ask for a refund for the reason that the package is broken or the product is not correct, our company will investigate the issue and then find out if it is accurate or not. Then, the customer is given the option of reshipment or refund, as both arrangements can be made, and this time, we will pay the shipment charges.

But suppose you complain about the damage to the product after seven days of delivery. In that case, we will not be able to help you as, according to our policy, the product can be exchanged within seven days of delivery.

In Case of Misplaced Shipping:

If your order is misplaced on the way before it reaches you, then we take the responsibility to reship or refund the order, but the applicable taxes or customs fees will be deducted.

If you have not received your order within 21 days of placing it, then you can call our customer care for help. This covers both domestic and international orders. Still, the complaint of misplaced shipping should be made within eight weeks because, after that, we will not provide any reshipping or refund.

Canceled Order Refund:

Whenever you cancel an order, first of all, we will find out if the reason you provided is applicable according to the cancellation and refund policy. If yes, then the number of products sent to you is counted, and then our shipment department is informed to collect the order.

Talking about the refund, this can only be done by the online method, that is, through cards or bank accounts. So, if a customer wishes to get a refund, they need to provide the bank’s information. If the bank details you provided are not working, then we aren’t usually the ones that handle this.

The refund can be done within seven days of the cancellation being made; therefore, the client has to wait. If we have initiated the refund, but it is not credited to you within seven days, then we are not responsible for it. You should consult your bank about the issue.